I work with social media & user generated content, but I'm no expert. As I come across useful tools and resources, I hope to share them on here for others who might find them useful.

This is an entirely personal site and all opinions are my own, and not that of my employer.

Facebook, you tease

Facebook, you tease

I was a little excited to have this teaser highlighted on the side of my Facebook home page

Though when I clicked through, all it tells me is they’re not ready for me yet

. . . → Read More: Facebook, you tease

Two lovely tweets

Within the space of a few minutes this afternoon, two people posted lovely tweets about @NHSChoices content
Continue reading Two lovely tweets

BBC’s moderation appeals process updated

BBC

The BBC have updated their moderation appeals process, so users who have had their comments removed have more opportunity to have them reinstated.

This blog post from Paul Wakely discusses previous problems, including appeals coming in through different channels (phone calls to the BBC, emails to local radio stations) making it difficult to keep . . . → Read More: BBC’s moderation appeals process updated

Combating negativity in the comments section

comments

CNN report that

user comments on news sites, while vital to interactive storytelling in the digital age, often read like scribblings on a bathroom stall: anonymous, offensive and full of hate.

They got that right!

I love The Guardian. I never buy the hard copy paper because when I do, I realise I’ve already . . . → Read More: Combating negativity in the comments section

Social media in health emergencies

Another excellent post by Lisa Gualtieri on KevinMD.

Lisa talks about the use of social media in health emergencies.

On the site I work on, we have an emergencies & alerts system in place for updating the website, but to date there’s been no social media integration with this. The last time the alerts . . . → Read More: Social media in health emergencies

Avoiding a social media crisis

Earlier this month, eModeration hosted a workshop on ‘How to Avoid a Social Media Crisis‘. I wasn’t there, but they’ve released this fantastic set of slides.

How To Avoid A Social Media Disaster (eModeration, Carrot Communications And Yomego) View more presentations from eModeration.

They’ve also published a brilliant poster, now taking pride of place . . . → Read More: Avoiding a social media crisis

Working with online communities

Community

On the site I work on, we are always keen to work with external organisations.  It’s been one of the questions we ask ourselves before creating anything new on the communities area of the site – are we simply duplicating effort when someone else out there may be doing the exact same thing already? . . . → Read More: Working with online communities